What to Expect in Your First Consultation

Your first telehealth consultation is designed to be simple and stress-free.

Here’s what typically happens:

1. Joining the session

   • Click the secure video link sent to you by email or SMS.

   • No downloads are required — it opens in your web browser.

2. Meeting your clinician

   • The healthcare professional will introduce themselves and confirm your details.

   • They may ask questions about your medical history or referral notes.

3. Discussion & care plan

   • You’ll talk through your symptoms, history, and treatment options.

   • Your clinician may provide prescriptions, referrals, or request tests if needed.

4. After your consultation

   • A summary will be sent to your GP or healthcare provider.

   • You’ll receive instructions for any follow-ups or next steps.