How Telecare Works (From Referral to Care)

Telecare makes it easy to access specialist healthcare without the need for in-person visits. Here’s what the typical process looks like:

1. Referral

   • Your GP or healthcare provider can send a referral directly to us.

   • Some services may also allow self-referrals online.

2. Booking

   • Once we’ve received your referral, our team will contact you to confirm details.

   • You’ll receive an appointment time, usually within 1–3 weeks.

3. Telehealth Consultation

   • At your scheduled time, you’ll join your appointment using a secure video link.

   • No special software is needed — just a computer, tablet, or phone with internet access.

4. Follow-Up

   • After your consultation, your healthcare provider will send a summary back to your GP.

   • If ongoing care is needed, we’ll arrange future appointments.

Tip: Make sure your contact details are up to date so you don’t miss any booking notifications.