Who Is Eligible for Telehealth Services?

Telehealth makes healthcare more accessible, but not every service or patient type may be eligible. Below are some general guidelines:

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Patients Who Can Access Telehealth

• Individuals with a valid referral from a GP, specialist, or other healthcare provider.

• Patients in regional or remote areas who may not have easy access to in-person services.

• Patients requiring follow-up care where a physical examination is not essential.

• Those with access to technology — a computer, tablet, or smartphone with internet and a camera.

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Specialty-Specific Requirements

• Some services, such as mental health, may allow direct or self-referral.

• Others, like specialist consultations, will usually require a referral from your GP.

• Certain treatments or prescriptions may only be available after an in-person assessment.

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Location and Coverage

• Availability may differ based on where you live.

• Some telehealth services are covered by Medicare, insurance providers, or workplace health programs.

• For services not covered, affordable private billing options are usually available.

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Who May Not Be Eligible

• Patients who need urgent or emergency medical care.

• Individuals who cannot safely access or use video technology.

• Cases where a physical examination, tests, or procedures are required.

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✅ Tip: If you’re unsure about eligibility, speak to your GP first — they can confirm whether telehealth is suitable for your needs.